How to submit a support request

Our support team is here to help with anything related to your Critical Choice training. Here's how to reach us.

Submit a request online

1. Click Submit a request at the top of any page, or the gold button on the home page.
2. Enter your Name and Email address so we know how to reach you.
3. Add a Phone number if you'd like us to call you back. This is optional.
4. Write a short Subject that sums up the issue.
5. In the Description, tell us what happened and what you expected. Helpful details include:
   • Your agency or department
   • The training scenario or module you were using
   • Your headset or device model
   • Any error message, word for word
6. Attach screenshots or photos if you have them, then click Submit.

Prefer email?

You can also email support@bluelinexr.com. Your email creates a request automatically, exactly as if you had used the form.