What happens after you submit a request

Once your request is in, here's what to expect.

First time? Verify your email address

If this is your first request and you weren't signed in, we'll send you an email titled "Please verify your email address". Click the link in that email to confirm it's really you. This protects you and us from spam. Your request isn't created until you click the link, so please check your inbox (and your spam or junk folder) right after submitting.

1. You get a confirmation email

Within a few minutes you'll receive an email from support@bluelinexr.com with your request number. If you don't see it, please check your spam or junk folder.

2. Our team reviews it

A member of our support team will review your request and respond within one business day.

3. Keep the conversation in one place

To add details, screenshots or answers to our questions, simply reply to any email about your request. Your reply is added to the same request, so nothing gets lost. Please don't start a new request for the same issue.

4. Resolution

When we've resolved your issue we'll let you know by email. If the problem comes back, just reply to that email and your request will be reopened.